Your Privacy Is Our Responsibility
Your personal information is fully protected on the ffbd platform. Read this policy to learn what data we collect, how we use it, and what your rights are.
1. Introduction & Scope
This Privacy Policy ("Policy") clearly defines how personal information is collected, processed, stored, and protected between the ffbd platform ("we", "us") and users of the ffbd.lat website ("you", "user").
ffbd is an online betting and gaming platform that provides slots, live casino, and sports betting services to Bangladeshi users. By using our platform, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
We believe that data protection is not merely a legal obligation — it is an ethical responsibility toward our users. That is why ffbd always manages information with transparency and treats user privacy as its highest priority.
SSL Encryption
All your data transfers are protected by SSL encryption and cannot be accessed by third parties.
Secure Storage
Personal information is stored on encrypted servers and is protected from unauthorized access.
User Control
You can view, correct, or request deletion of your information at any time.
2. What Information We Collect
Various types of information are collected during registration and use of the ffbd platform. These are described in detail below:
2.1 Identity Information
During account registration, we collect the following information:
- Full name
- Date of birth (for age verification — only users aged 21 or above may use the platform)
- Mobile number
- Email address
- Preferred username
2.2 Identity Verification Information
For account verification and the security of financial transactions, we may collect information related to government-issued identification (National ID or passport), and in some cases photos or documents as part of the verification process. This information is used exclusively for the purpose of confirming identity.
2.3 Financial Information
To process deposits and withdrawals, we collect payment method-related information. ffbd processes transactions only through bKash, Nagad, and Rocket. Payment wallet numbers and transaction references are stored securely.
2.4 Technical Information
Information collected automatically while using the website:
- IP address and device type
- Browser type and version
- Operating system
- Session information and login time
- Page visits and navigation patterns
- Cookie and local storage data (more details below)
2.5 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store game selections, betting history, session duration, and reward records.
3. Purpose of Data Use
ffbd uses collected information only for legitimate and specific purposes. We never use information for unnecessary or unauthorized purposes.
3.1 Service Delivery & Operations
- Creating, verifying, and managing accounts
- Processing transactions and confirming deposits and withdrawals
- Applying bonuses and promotional offers
- Managing the VIP program and cashback benefits
- Providing customer support
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring suspicious transactions
- Complying with anti-money laundering (AML) regulations
- Protecting the integrity of the platform
3.3 Responsible Gaming
By reviewing users' gaming activity, we identify risky behavior and provide assistance when needed. This is an integral part of our responsible gaming policy.
3.4 Service Improvement
- Improving website performance and usability
- Planning new games and features
- Personalizing the user experience
- Presenting relevant offers and promotions
3.5 Communication
We use your contact information to share important account notifications, security alerts, and information you have requested.
4. Sharing & Disclosure of Information
ffbd never sells or rents your personal information to third parties. However, certain information may be shared in the following limited circumstances:
4.1 Service Partners
We work with trusted third parties to provide payment processing, technical infrastructure, and customer support services. These partners are given only the information necessary to perform their specific tasks, and they are bound by our privacy policy.
4.2 Legal Obligations
If required to comply with a court order, government directive, or applicable law, we may provide information to authorities. In such cases, we supply only the minimum information necessary.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, your information may pass to the new entity. In such situations, we will notify you in advance and the protections of this Policy will remain in place.
4.4 With Your Consent
For any sharing of information beyond the reasons above, we will obtain your explicit consent.
5. Cookies & Tracking Technologies
The ffbd website uses cookies and similar technologies that enhance your browsing experience. Cookies are small text files stored on your device.
5.1 Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remember your language preferences and personalized settings.
- Analytics Cookies: Collect website usage statistics to help improve the service.
5.2 Managing Cookies
You can disable cookies from your browser settings. However, please note that disabling essential cookies may cause issues with login and account access.
6. Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the data:
- Account Information: For as long as your account is active and for the legally required period after it is closed.
- Financial Transaction Records: For the period prescribed by financial regulations.
- Identity Verification Documents: For the defined period after verification is complete, after which they are securely deleted.
- Session & Technical Logs: For a limited period necessary for security analysis.
- Gaming Activity: For the period required for responsible gaming monitoring and financial auditing.
Once the defined period has ended, data is securely deleted or anonymized so that no individual can be identified.
7. Data Security Measures
ffbd follows industry-standard technologies and practices to keep your personal information secure. The key components of our security framework are as follows:
End-to-End Encryption
All data transmissions are encrypted using SSL/TLS protocols, so third parties cannot read data in transit.
Secure Server Infrastructure
Data is stored in secure data centers. Regular security audits and vulnerability assessments are conducted.
Access Control
Only authorized staff may access your information for specific, necessary purposes. All access is logged.
Incident Response
In the event of any security incident, we act quickly and notify users where applicable.
Regular Updates
Systems and software are updated regularly, with the latest security patches applied.
Data Backup
Your account and transaction information is kept in secure backups, with no risk of data loss.
However, no method of internet or electronic storage is 100% secure. Therefore, even with our best efforts, we cannot guarantee absolute security. It is also important on your end to use a strong password and keep your account information confidential.
8. Your Rights
As an ffbd user, you have the following rights regarding your personal information. Contact us to exercise these rights:
Right to Access
You may request to know what information we have collected about you and to receive a copy of it.
Right to Correction
If your information contains errors, you may contact us to have them corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive the information you have provided in a structured format.
Right to Complain
If you have concerns about how your information is being used, you may file a complaint directly with us.
To exercise the above rights, email us at [email protected] or contact us via live chat. We will respond to your request as soon as possible. However, if identity verification is not completed, we may be required to decline certain requests.
9. Protection of Minors
The ffbd platform is intended only for users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
Date of birth is verified at the time of account registration. If someone provides a false age and this comes to our attention, their account will be closed and the collected information will be deleted.
If parents suspect their child is using our service, please contact us at [email protected].
10. International Data Transfer
Our technology infrastructure may use servers located in different countries. For data transfers, we ensure that appropriate safeguards are in place at the destination.
All third-party service providers are contractually bound to comply with our privacy standards. No data transfer takes place below the protection standards described in this policy.
11. Policy Changes
ffbd may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we will notify you by email or through a platform notification. Continuing to use the platform after any changes means you are accepting the revised policy.
We recommend that you visit this page regularly to stay informed about the latest updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. We are able to provide support in both Bengali and English.
Email Support
[email protected]
Live Chat
24/7 direct support — log in to the platform and open the chat window
Response Time
We try to reply to your message as quickly as possible
Privacy-Related Requests
Send requests to view, correct, or delete your data by email — requests will be processed after identity verification
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.